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Frequently Asked Questions(FAQ)

Is it safe to order with my credit card on-line?
All credit card orders are safe and secure. We offer a safe purchasing environment utilizing our secure server and GeoTrust certification. You can be assured that your credit card and personal information cannot be intercepted or seen by anyone except you and us.
Are cookies dangerous to my computer?
NO. A cookie is a simple piece of text. It is not a program, or a plug-in. It cannot be used as a virus, and it cannot access your hard drive. Your browser (not a programmer) can save cookie values to your hard disk if it needs to, but that is the limit of the effect on your system.

Can I delete cookies?
Yes. Whether you use Internet Explorer or Netscape, your cookies are saved to a simple text file that you can delete as you please.
In order to do this properly, remember to close your browser first. This is because all your cookies are held in memory until you close your browser. So, if you delete the file with your browser open, it will make a new file when you close it, and your cookies will be back.
Remember that deleting your cookie file entirely will cause you to "start from scratch" with every web site you usually visit. So, it may be preferable to open the cookies.txt file (in the case of Netscape) and remove only the entries you don`t like, or go to the cookies folder (in the case of IE) and delete the files matching servers you don`t want.

Do you deliver outside the United States?
Yes, we`ll ship to wherever you are (assuming there`s a mail or freight carrier who delivers in your area).
What is your privacy policy?
In short we never share your personal info. In long is the official privacy policy.

What is your satisfaction guarantee?
If your merchandise is defective in any way, you may return it to us at our expense for a complete and prompt replacement or refund.

How do I cancel an order?
Just Cancel your order number on your cart, before we ship out.
What is your return policy?
If your merchandise is defective in any way, you may return it to us at our expense for a complete and prompt replacement or refund. Please email us within 7 days of receiving your order.

How can I pay with PayPal?
Simply select PayPal as your payment option when checking out. We`ll process your order as soon as we receive your payment! If any of your items are backordered, we`ll let you know and ship them as soon as they arrive back in our warehouse. Please note, AnimeNation will only ship to PayPal members with confirmed shipping addresses.

I live outside the US, can I use my credit card?
Yes, Online orders payable with Visa, Master Card, American Express.
What type of payments do you accept?
Online orders payable with Visa, Master Card, American Express, PayPal or money order. Phone orders payable by credit card only. International payments must be converted to US funds



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ⓒCopyright KoreanMart.com.™ All Rights Reserved Worldwide.
Main office : 196 Technology Drive #C Irvine, California 92618 U.S.A.
Tel: 949-753-0063 Fax:949-753-0023 E-mail info@KoreanMart.com